The Roads and Transport Authority (RTA) announced that it would provide delivery service of cards issued for the disabled to their workplaces or homes starting from this November. The step comes, as part of RTA’s effort to support the Dubai Government’s initiative entitled ‘My community… A city for everyone’ aimed at transforming Dubai into a disabled-friendly city by 2020.
“Delivering cards to the domiciles or workplace of disabled persons, without obliging them to visit customers happiness centers or RTA Head Office, underscores RTA’s commitment to this segment which is viewed an integral component of the social fabric. The disabled individuals are required to prepare necessary documentation and file their applications through the Call Center (8009090). A delegate from the RTA will then head to them to handover their cards. It is noteworthy that the RTA is planning to add more services to be processed through such means,” according to Yousef Al Reda, CEO of Corporate Administrative Support Services Sector cum Head of the team supervising the transformation of Dubai into a city for enabling the disabled at the RTA.
“RTA attaches considerable attention to the disabled through examining their needs & expectations, and enabling them avail our service offering in a convenient manner. RTA holds brainstorming sessions to improve services for persons with disability to offer them added satisfaction & happiness.
“RTA has recently visited the Dubai Club for the Disabled to screen the views, suggestions and feedbacks of the disabled in order to chart out plans for turning them into a reality. RTA is considered one of the key government bodies that make serious efforts to bring success to the ‘Accessible Environment for Persons with Disability’ initiative,” said Al Rida.
“RTA considers the disabled when developing mobility-related services and projects. In this context, it was keen on configuring the designs of its public transit means to cater to the needs of the disabled, availing them smooth transit aboard buses, metro, taxis or marine transport modes. Furthermore, RTA has upgraded its website to fulfill the needs of visually impaired persons while surfing or applying for services,” he added.